Your Questions, Answered
From booking to shipping, memberships to aftercare — here’s everything you need to know.
Booking & Services (Local Clients)
How do I book an appointment?
All bookings are done through our online system [HERE]. Simply choose your service, pick a time, and confirm with your details.
Do you accept walk-ins?
No, we are by appointment only.
What’s your cancellation policy?
Cancellations must be made at least 48 hours in advance. Late cancellations or no-shows will be charged a fee.
Where are you located?
Our private studio is located in Birds Hill / East St. Paul, Manitoba. The full address will be provided upon booking.
Memberships
How does billing work?
Memberships are billedbiweekly from the date you sign up. Payments are processed automatically, so your glow is always on schedule.
Is there a commitment period?
Yes. All memberships have a3-month minimum commitment. After that, you can continue month-to-month.
Can I pause or cancel my membership?
Yes — after your 3-month minimum commitment, memberships can be paused or canceled with30 days’ notice.
What if I want to cancel before my 3-month commitment is complete?
Early cancellations require a$199 cancellation fee.
Do services roll over if I miss a month?
Services do not roll over, but your perks (discounts, LED sessions, etc.) apply for the full month.
Do memberships include product discounts?
Yes! Members receive up to 50% off sugaring services, one LED light session per month, and exclusive discounts on retail and add-ons.
Online Shop (Global)
Do you ship internationally?
Yes — we ship worldwide. Delivery times vary by country.
How long will my order take to arrive?
Most orders arrive within 7–14 business days in North America, and 10–21 business days internationally. Digital products are delivered instantly.
Do you offer refunds or returns?
All sales are final. If an item arrives damaged or incorrect, please contact us within 7 days for a replacement or store credit.
How do I access digital products?
You’ll receive an instant download link by email right after checkout.
Aftercare
Where can I find aftercare instructions?
All aftercare guides are available on our website under the Client Aftercare page.
Do I need to buy aftercare products?
While not required, we highly recommend using professional-grade aftercare (like our lash shampoo kit or brow serum) to protect your results and extend longevity.
Pre Order Products
Why do I have to preorder instead of just buying right away?
Because we work with professional skincare brands like GlyMed Plus and Revive7, products are brought in fresh each month in limited quantities. Preordering guarantees your products are set aside just for you.
Will I be charged right away for a preorder?
Yes — your payment secures your order so we can reserve your products with our supplier. This way you’re guaranteed stock as soon as it arrives.
How long do I have to wait for my preorder?
Our preorder cycle closes on the1st of each month. Once products arrive, we ship them out within7 days. You’ll get an email with tracking (or pickup details) as soon as it’s ready.
What happens if my preorder doesn’t come in?
This is rare, but if a supplier issue ever occurs, we’ll notify you immediately and offer a replacement product or a full refund.
Can I get my in-stock items shipped first and preorder items later?
Yes — if your order contains both in-stock and preorder items, we can ship your in-stock products first. Please note that additional shipping charges may apply, since this requires splitting your order into two shipments.
If you’d like everything shipped together to save on shipping, we’re happy to hold your in-stock items until your preorder arrives.
Is preorder more expensive?
Nope! Preorder pricing is the same as regular pricing — you’re simply reserving your products in advance.
What if I need my products urgently?
If you’re running low and can’t wait for the next preorder cycle, email us at maddie.mncaesthetics@gmail.com. We keep very limited salon stock on hand and may be able to help.
General
How can I contact you?
Email us anytime at maddie.mncaesthetics@gmail.com or use our [Get in Touch page].
Do you sell gift cards?
Yes — digital gift cards are available for purchase through our online shop.
Are your products cruelty-free?
Yes, all items sold through MNC Aesthetics are cruelty-free and ethically sourced.
Didn’t find your answer? 💌
Reach out below and we’ll be happy to help.